Business owners need to know how to properly measure the performance of their teams. There are methods that can be implemented to measure performance. They may include using score carding, data mining and intelligence software. It takes time and money to develop a highly comprehensive reporting system. The information should flow from all parts of the organization and it can be used as feedback to determine whether things have gone properly. By measuring performance, you should be able to determine what problems that are lurking in the shadow. You need to measure all incoming signals to know whether things are working based on your plans. Real time performance measurement is often based on automated reports and this requires good software and IT infrastructure.
You can use tables and graphs to report performance. It is a good idea to use both, so you have different perspectives on your performance level. This performance information can be delivered to decision makers. With tables, you will have detailed information on the performance level down to whatever digit and decimal you want. Managers could determine the most accurate information level that they want. With good information, you should be able to manage proper performance over short, medium and long term. You need to focus on any patter in the data. Possible patterns in business performance may include abrupt changes, sudden shifts, gradual changes and any other variation in performance.
It is important for business owners not to have the failure in measuring performance related to different factors. Decision makers should gather in the meeting room regularly and go over the latest performance reports. They should decide whether the performance result is good or bad. Based on the conclusion, they should know what kind of decision that they need to take. There could be separate discussion for each performance factor, so assessment and decisions can be taken in much greater detail. The success of a business depends on different inter-related factors. Changes in one factor could change and affect other factors.
It is important to know how factors relate proper to one another. This should allow you to interpret results and take decision by considering other inter-related factors. If you focus only a single performance factor, it is possible that you will miss the fundamentals. Although decisions are usually taken by the management board, it is a mistake to exclude staff from any performance analysis task. Staff who has firsthand experience in the frontline sales and retail area should be asked to share their opinions about performance levels.
When you include staff in the discussion, the management can get deeper understanding on what’s happening on the market. They will be able to measure data better. Staff should be able to contribute their knowledge. Staff will become more motivated when they see that their opinions have contribution. They will be eager to contribute further in the future. Staff can also validate whether the system is gathering useful and relevant data based on what’s actually happening on the sales and retail level.